How is payment security ensured on your site?

Absolutely, we prioritize your security. Our site is SSL encrypted, ensuring your data is protected.

Additionally, we support trusted payment methods like PayPal and Shopify Payments, both renowned for their security measures.

Rest assured, your transactions are secure with us.

My payment cannot get through, what can l do?

Please try to refresh the page and complete the payment again. You may also try another card or payment processor (such as PayPal). If the problem persists, please contact us anytime.

What's the payment method?

Secure payment withPaypal,Visa, Mastercard,,American ExpressShop Pay,Apple Pay,Google Pay,Meta Pay,Discover,Diners Club,Venmo.

How secure is PayPal for processing my payments?

PayPal is renowned for its robust security measures. It ensures the safety of your transactions with end-to-end encryption and continuous monitoring around the clock. With comprehensive buyer and seller protection programs, PayPal upholds the security and reliability of each transaction.

What makes Shopify Payments secure and versatile for my purchases?

Shopify Payments is tailored specifically for Shopify merchants and adheres to the strict security standards of PCI DSS compliance. It protects transactions using real-time monitoring and advanced fraud detection technologies. Moreover, Shopify Payments supports a wide array of payment methods, including credit and debit cards, as well as various local payment options, catering to the diverse preferences of customers across regions, ensuring a secure and seamless payment experience.

Are your products as described and shown?

Definitely, What you see in our videos and images is exactly what you'll get.

We ensure that our product visuals and descriptions are true to life, so there are no surprises when you receive your order.

Your trust is important to us.

Can l return or exchange for my purchase online?

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.

When can l expect my refund?

It'll take our warehouse up to two weeks to receive and process your return. And we'll be sure to send a refund notification email as soon as we've issued your refund!

How to track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.

If you don't see the email in your inbox try checking your spam folder or add service@kozolo.com to your safe sender’s list.

👉For shipping information, we recommend you track on the site: https://www.17track.net/en/

For other inquiry, please email service@kozolo.com.

What's the shipping methods and time?

For most orders, they are usually received in around 10 days.

For specifics, Please refer to shipping info for detail. Or you can freely contact us for help anytime.