Frequently Asked Questions❔
How can I contact you?
How can I contact you?
You're always welcome to contact us via email at service@kozolo.com or by calling +1 406 279 9799.
We look forward to hearing from you and promise to respond promptly to your inquiries and feedback.
Are your products as described and shown?
Are your products as described and shown?
Definitely, What you see in our videos and images is exactly what you'll get.
We ensure that our product visuals and descriptions are true to life, so there are no surprises when you receive your order.
Your trust is important to us.
What's the shipping methods and time?
What's the shipping methods and time?
For most orders, they are usually received in around 10 days.
For specifics, Please refer to shipping info for detail. Or you can freely contact us for help anytime.
How to track my order?
How to track my order?
Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
If you don't see the email in your inbox try checking your spam folder or add service@kozolo.com to your safe sender’s list.
👉For shipping information, we recommend you track on the site: https://www.17track.net/en/
For other inquiry, please email service@kozolo.com.
Can l return or exchange for my purchase online?
Can l return or exchange for my purchase online?
We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.
And we offer free return for quality problems. Please freely contact us for return & exchange inquiry.
How is payment security ensured on your site?
How is payment security ensured on your site?
Absolutely, we prioritize your security. Our site is SSL encrypted, ensuring your data is protected.
Additionally, we support trusted payment methods like PayPal and Shopify Payments, both renowned for their security measures.
Rest assured, your transactions are secure with us.